Privacy Notice
1. Information we collect. We collect your name, email address and telephone number when you ask Taplin Water Inc. to contact you or prepare a quotation. If you include a message, we also receive the details you choose to share about your request.
2. Why we use it. We use these details only to respond to your inquiry, discuss your needs, prepare a quotation and follow up on that quotation. We do not sell the contact information you submit or use it for unrelated marketing.
3. Chatbot and voice assistant. Our chatbot and voice assistant answer questions and collect the name, email address and telephone number you provide. We keep conversation records, including chat messages, call recordings and any transcripts, to understand your request and prepare or follow up on your quotation. Before recording calls, we provide any notice and obtain any consent required by applicable law. You can also contact our team through the website.
4. Who may receive it. Our team and service providers that help us host the website, receive inquiries or operate our chatbot and voice assistant may handle information to support these activities. We may also disclose information when required by law.
5. Retention and security. We keep contact details and inquiry records only as long as needed to respond, prepare and follow up on quotations, and meet applicable recordkeeping obligations. Access is limited to those who need it for these purposes. We use reasonable safeguards, although no system is completely secure.
6. Your choices. You can ask us to correct or delete your information or stop following up on your inquiry. Depending on applicable law, you may also have rights to access or obtain a copy of your information, or appeal a decision. Use the contact channels below for requests or appeals. We may verify your identity and retain records that the law requires us to keep.
7. Website operation and updates. Hosting systems may process basic connection information, such as an IP address, to operate and protect the website. External websites have their own privacy practices. We may update this notice and its date, with additional notice where required.
Contact us. Taplin Water Inc. - Tony Taplin
Phone: 763-427-2764 | Online: taplinwater.com/contact-us